Privacy Policy – Team Sync Pro

Last updated: March 24, 2026

 

1. Introduction

Welcome to Team Sync Pro (“we”, “our”, “us”).

 

We place great importance on protecting your personal information. This policy explains how we collect, use, disclose, and protect your data when you use our platform.

 

By using Team Sync Pro, you agree to the practices described in this policy.

 

2. Information We Collect

2.1 Information Provided Directly

When you use our platform, we may collect:

 

  • First and last name

  • Email address

  • Phone number

  • Company name

  • Login information (secure password via Auth0 or another provider)

  • Project-related information (tasks, notes, assignments, documents, etc.)

 

2.2 Information Collected Automatically

We may also collect:

 

  • IP address

  • Device type and browser

  • Usage data (pages visited, actions within the application)

  • Technical logs

 

2.3 Payment Information

Payments are processed through secure third-party providers (e.g., Stripe).

 

We do not store credit card information.

 

2.4 Camera and Photo Gallery Access

With your consent, Team Sync Pro may access the following features of your mobile device:

 

  • Camera: to allow you to take a photo, for example for your profile picture

  • Photo gallery: to allow you to select an existing image as your profile picture

 

These permissions are used solely to enable these features.

 

We do not collect, access, or store photos or videos without your explicit action.

 

You may revoke these permissions at any time through your device settings.

 

3. Use of Information

We use your information to:

 

  • Provide and improve the platform

  • Manage user accounts

  • Enable collaboration between teams

  • Process payments and subscriptions

  • Send notifications (e.g., tasks, updates)

  • Ensure security and prevent fraud

  • Comply with legal obligations

 

4. Sharing of Information

We never sell your data.

 

We may share your information with:

 

4.1 Service Providers

  • Hosting providers (e.g., DigitalOcean, AWS, etc.)

  • Authentication providers (e.g., Auth0)

  • Payment providers (e.g., Stripe)

  • Email services (e.g., SendGrid)

 

These providers only have access to the data necessary to perform their services.

 

4.2 Legal Requirements

We may disclose information if required by law or to protect our rights.

 

5. Storage and Security

We implement reasonable security measures, including:

 

  • Encryption of data in transit (HTTPS)

  • Restricted access to data

  • Secure authentication

  • System monitoring

 

However, no system is completely secure.

 

6. Data Retention

We retain your data:

 

  • As long as your account remains active

  • Or as required by applicable laws

 

You may request deletion of your data at any time.

 

7. Your Rights (Quebec / Canada – Law 25)

You have the right to:

 

  • Access your data

  • Correct your information

  • Request deletion of your data

  • Withdraw your consent

  • File a complaint with the Commission d’accès à l’information

 

8. Team and Organization Data

Organizations using Team Sync Pro are responsible for the data they enter (employees, projects, etc.).

 

We act as a service provider for this data.

 

9. International Data Transfers

Your data may be hosted outside Canada.

 

In such cases, we ensure appropriate protection measures are in place.

 

10. Cookies and Similar Technologies

We use cookies to:

 

  • Maintain user sessions

  • Improve the user experience

  • Analyze platform usage

 

You may disable cookies through your browser settings.

 

11. Changes

We may modify this policy at any time.

 

Significant changes will be communicated to users.

 

12. Contact

For any questions:

Team Sync Pro
infos@teamsync.pro
860 rue Juge-Allard, Berthierville, QC, Canada, J0K 1A0